Privacy policy

Privacy Policy

Last updated: October 2025
Company: VivaWell
Address: Unit 4/370 Bay St, Brighton-le-Sands, ACT 2216, Australia
Email: sales@vivawell.au
Phone: +61 415 253 564

1. Overview

VivaWell (“we”, “us”, or “our”) values your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, make a purchase, or interact with us in any way.

By using our website or purchasing our products, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

  • Personal details such as your name, address, email address, and phone number.

  • Payment information such as credit/debit card details or other payment methods.

  • Order information including items purchased, delivery address, and transaction details.

  • Technical information including IP address, browser type, and device information collected automatically through cookies.

  • Communication records such as emails or messages exchanged with our support team.

We only collect information that is necessary for our business functions and services.

3. How We Collect Your Information

We collect personal information in several ways, including when you:

  • Place an order through our website.

  • Contact us via email, phone, or online forms.

  • Subscribe to our newsletter or marketing communications.

  • Interact with our website or social media platforms.

  • Participate in surveys, promotions, or reviews.

We may also collect information automatically through cookies and analytics tools to improve user experience and website performance.

4. How We Use Your Information

We use your personal information for the following purposes:

  • To process and deliver your orders.

  • To provide customer support and respond to inquiries.

  • To manage your account and communicate updates or promotional offers (if opted in).

  • To improve our website, products, and services.

  • To comply with legal obligations and prevent fraudulent activities.

We will not sell, rent, or share your personal information with third parties for marketing purposes without your consent.

5. Disclosure of Personal Information

We may share your information only with trusted third parties necessary to provide our services, such as:

  • Payment processors (e.g., Shopify Payments, PayPal).

  • Shipping and logistics partners.

  • IT and website support providers.

  • Legal or regulatory authorities, if required by law.

All third parties handling your information are required to comply with confidentiality and data protection standards consistent with this policy.

6. Data Storage and Security

We take reasonable steps to ensure your personal information is stored securely and protected from unauthorized access, loss, misuse, or alteration.

Your data is stored on secure servers and encrypted when transmitted over the internet.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, analyze traffic, and personalize content.

You can choose to disable cookies in your browser settings; however, this may affect certain website functionalities.

8. Access and Correction

You have the right to:

  • Access the personal information we hold about you.

  • Request corrections to any inaccurate, incomplete, or outdated information.

To exercise these rights, please contact us at sales@vivawell.au. We will respond to all requests within a reasonable timeframe as required under the Privacy Act 1988 (Cth).

9. International Data Transfers

Some of our service providers may be located outside Australia (for example, cloud hosting or payment processors).

When we transfer your information internationally, we ensure that such transfers comply with the Australian Privacy Principles and that your data remains protected to Australian standards.

10. Marketing Communications

If you have opted in to receive marketing updates, we may send you information about new products, promotions, or offers.

You can unsubscribe at any time by clicking “Unsubscribe” in our emails or contacting us directly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will always be posted on our website with the “Last updated” date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

📍 VivaWell
Unit 4/370 Bay St, Brighton-le-Sands, ACT 2216, Australia
✉️ sales@vivawell.au
📞 +61 415 253 564